Terms & Conditions

A             Contract 

The Little Ones UK Ltd terms and conditions are a legally binding contract between the client or employer, herein after to be called the “Client,” and Little Ones UK Ltd herein after to be called the “Agency.” A Client is a person or persons who approach the Agency either through written or verbal instruction and request that the Agency introduce the Client to a nanny; mother‘s help, maternity nurse or any person seeking domestic employment, hereinafter to be called the “Candidate,” for the purpose of employment.  By registering with the Agency either verbally or through written instruction, and receiving Candidates for interview, the Client accepts the Agency’s terms and conditions.  

B             Rates and Fees               

I               Rates and Fees are due when the Agency introduces by email, telephone or mail a Candidate and the Candidate is offered and accepts employment with the Client, either by verbal or written agreement. If the position of employment is temporary and the Candidate returns to the Client within six months of the initial placement for further employment the Client is obliged to pay the Agency’s standard Rate or Fee for such a placement service. Should the original temporary employment be extended the Client is required to pay the difference between the Rate or Fee charged and the actual Fee that would have been charged for such a time period. 

II             Information communicated between the Agency and the Client, whether written or verbal, shall be confidential. The Client should not pass any information relating to any Candidate introduced by the Agency to a third party. Should the Client pass any such information on to a third party which results in the placement of a Candidate in any childcare or domestic position the Client will be liable to pay the Agencies full respective Rate or Fee and these Terms and Conditions will apply for that placement. 

III            Clients are offered the opportunity to employ a Candidate on a trial basis for no longer than two (2) days free of charge. If the Client “trials” a Candidate or Candidates for a period exceeding two (2) days the Client will be liable to pay the full temporary or permanent Agency fee.

IV            If the Client finds a Candidate unsuitable yet retains the Candidate in their employ on a temporary or permanent contract basis the Client is liable to pay the full Agency fee. 

V             The Agency requires a £45 administration fee paid in advance of Client introductions to Candidates. This fee is deductable against the full placement fee.  

VI            Clients who require Candidate placements outside the United Kingdom are required to pay a £450 non-refundable deposit prior to receiving candidate profiles, this will be deducted from the full placement fee. 

VII          The Agency charges a fee for a permanent placement where the Candidate is required to work outside the United Kingdom which is based on 20% of the successful Candidates annual salary. 

VIII         The Agency charges a fee for a permanent placement within the United Kingdom which is based on 16% of the successful Candidates annual salary. The minimum fee for a permanent placement is £950. 

IX            The Agency charges a standard fee for temporary placements of £35 per day or £130 per week. Temporary placements outside of the United Kingdom will be charged at £150. 

X             All invoices raised within the United Kingdom are subject to VAT.  

XI            Rates and Fees are payable by the Client within seven (7) days of the date of receipt of the invoice, which will be issued immediately after the Client has accepted either verbally or in writing a Candidate for employment.

XII          The Agency requires the full invoice to be paid in advance of the Candidates employment commencing. The Candidate will not commence employment prior to full settlement of the invoice. For overseas placements the full fee will be due prior to the Candidates departure. 

XIII         The Client will be liable to pay a 25% surcharge on all invoices not settled in accordance with the Agency’s terms and conditions.

C             Replacement Guarantee 

I               If a Candidate placed by the Agency remains in the Clients employment for fewer than six (6) calendar months the Agency will endeavour to replace the first Candidate placed with the Client for no additional fee. 

II             Should the Client require a replacement Candidate, the Agency agrees to offer a maximum of six (6) Candidate profiles for the Clients' selection. The Candidate selection will be based on the Clients original job registration.

III            The Agency accepts no liability if the Client deems the replacement Candidate profiles to be unacceptable. 

IV            The Agency may take up to three (3) weeks to offer Candidate profiles for selection. 

V             This replacement guarantee only applies if the conditions of section D are meet.  

D             Provision for termination of employment  

If a candidate accepted by the Client for a permanent position does not remain in the clients employment for at least six (6) calendar months, or has their employment terminated by the Client within six (6) calendar months of commencing employment with the Client, the Agency will provide one replacement Candidate provided that the following conditions are satisfied: 

I               The Client has paid in full the Agency’s fee within the seven (7) day period in accordance with the Agency terms and conditions.  

II             The Candidate has not cancelled the booking due to unreasonable requirements by the Client.  

III            The Client has not changed the employment location or the hours originally agreed by the Candidate and Client. 

IV            The Candidates employment has not been terminated due to unreasonable demands by the Client or because of a change in job description. 

V             The Candidate has not terminated their employment because the Client has been verbally or physically aggressive towards the Candidate. 

VI            The Client will no longer be eligible for a replacement Candidate after the first Candidate has been replaced. 

VII          If the Client acts verbally or physically aggressive towards an Agency employee the Client will not be eligible for the replacement guarantee. 

E             Cancellations  

I               If the Client cancels the employment of a Candidate who was accepted for employment by the Client either by verbal or written agreement, less than fourteen (14) days prior to the agreed date the Candidate was due to commence employment, the full fee is payable, and one weeks salary is payable to the Candidate.  

II             If the Client wishes to cancel a the employment of the Candidate due to extenuating circumstances, the Client can do so by informing the Agency in writing providing 30 days notice, the Agency reserves the right to charge 30% of the fee for work incurred. 

III            Any cancellations providing fewer than fourteen (14) days notice will incur the full Agency fee plus one weeks salary payable to the Candidate.  

F              Confidentiality 

I               Information communicated between the Agency and the Client, whether written or verbal, shall be confidential. 

II             The Client should not pass any information relating to any Candidate introduced by the Agency to a third party. Should the Client pass any such information on to a third party which results in the placement of a Candidate in any domestic position the Client will be liable to pay the Agency’s full respective Rate or Fee and these terms and conditions will apply for that placement. 

G             Discounts 

Only one discount per placement fee will apply.  

H             Liability 

The Agency shall not be liable under any circumstances for any loss, damage, expense, or compensation suffered or incurred by the Client either directly or indirectly arising from or in any way connected with the Agency introducing a Candidate or the Client employing a Candidate. 

I              Introduction of Candidates 

I               The Agency endeavours to ensure but does not guarantee the suitability of any candidate introduced to the Client. The final decision to employ a candidate is the sole responsibility of the Client. The Client shall therefore satisfy themselves as to the suitability of the Candidate and the Client shall take up any references provided by the Candidate to it of the Agency before employing a Candidate.  

II             The Agency does not accept any liability for any inconvenience, damage or loss arising whether caused directly or indirectly from any act or omission of a Candidate introduced to the Client by the Agency. 

III            The Agency offers no warranty for a Candidates character, honesty, reliability, suitability or capacity.  

IV            The Agency is not responsible for the Client and Candidate’s contract of employment. These are to be arranged between the Client and Candidate.

The Agency offers a contract of employment only as a guide for the Client. Under The Conduct of Employment Agencies and Employment Business Regulations 2003 effective April 6^th 2004: All agencies will be required to hold a copy of the employment contract between employee and employer.  

The Agency will not be liable for death or personal injury resulting from its negligence.  

J              Tax & National Insurance 

It is the Client who is responsible for their employees Tax and National Insurance deductions.  

K             Interviewing Candidates 

For the purpose of interview, the Client is responsible for a Candidate‘s travelling expenses within reason. The Client shall settle this directly with the Candidate.