Terms & Conditions
A Contract
The Little Ones the nanny specialists Ltd terms and conditions are a legally binding contract between the client or employer, herein after to be called the “Client,” and Little Ones the nanny specialists ltd herein after to be called the “Agency.” A Client is a person or persons who approach the Agency either through written or verbal instruction and request that the Agency introduce the Client to a nanny; mother‘s help, maternity nurse or any person seeking domestic employment, hereinafter to be called the “Candidate,” for the purpose of employment. By registering with the Agency either verbally or through written instruction the Client accepts the Agencies Terms and Conditions.
B Rates and Fees
I. For Little Ones the nanny specialists Ltd standard rates and fees please see “Services & Prices” card information included in this information pack. The agency charges a standard fee for a permanent placement of 10% of the successful Candidates net annual salary – this is exclusive of VAT. The minimum fee for a permanent placement is £950 excluding VAT. Permanent placements outside of the United Kingdom will be charged at 16% of the successful Candidates net annual salary. Invoices raised outside of the European Union are not subject to VAT.
II. Rates and Fees are payable by the Client within 14 days of the date of receipt of the invoice, which will be issued after the Client has accepted either verbally or in writing a Candidate for employment. This must be strictly adhered to for the refund guarantee to apply. A surcharge of 25% will be added to all fees not settled according to the agencies Terms and Conditions.
III. Rates and Fees are due when a Candidate introduced by the agency takes up employment with the Client. If the position of employment is temporary and the Candidate returns to the Client within six months of the initial placement for further employment the Client is obliged to pay the Agencies standard Rate or Fee for such a placement service. Should the original temporary employment be extended the Client is required to pay the difference between the Rate or Fee charged and the actual Fee that would have been charged for such a time period.
IV. Information communicated between the Agency and the Client, whether written or verbal, shall be confidential. The Client should not pass any information relating to any Candidate introduced by the Agency to a third party. Should the Client pass any such information on to a third party which results in the placement of a Candidate in any childcare position the Client will be liable to pay the Agencies full respective Rate or Fee and these Terms and Conditions will apply for that placement.
C Provision for termination of employment
I. If a candidate accepted by the Client for a permanent position does not remain in the clients employment for at least four calendar weeks, or has their employment terminated by the Client within four calendar weeks of commencing with the Client, the Agency will provide a full refund excluding a £105 administration charge provided that the below conditions are satisfied.
II. If a candidate accepted by the Client for a permanent position remains in the Clients employment for more than four calendar weeks but fewer than eight calendar weeks the Agency will provide a 50% refund provided that the following conditions are satisfied:
1: The Client informs the Agency within three days of the Candidates termination or cancellation.
2: The Client has paid in full the Agencies Fee within the 14 day period from the date of invoice.
3: The Candidate has not cancelled the booking due to unreasonable requirements by the Client. The Client has not changed the employment location or the hours originally agreed by the Candidate and Client.
4: The Candidates employment has not been terminated due to unreasonable demands by the Client or because of a change in job description.
5: The Client still intends to employ a childcarer through the Agency.
6: The Agency reserves the right to find a replacement Candidate for the Client within three weeks of the termination or cancellation of the original Candidate. A refund will only be valid if the Client provides the Agency this opportunity.
If the Client finds the Candidate unsuitable yet retains the Candidate in their employ the Client is liable to pay the full Agency fee and the Agency will offer no refund.
III. If a Candidate placed by the Agency remains in the Clients employ for more than eight calendar weeks but fewer than six calendar months the Agency will replace the first nanny placed with the Client once for no additional charge or fee. There will be no refund offered in this instance or situation.
IV. If a Candidates employment with the Client is terminated after six calendar months the Agency will replace the nanny for a 50% reduction on the normal agency fee provided the Client conducts their nanny search exclusively through the Agency.
D Platinum Nanny Service
I. The Agency offers a limited number of clients the option of accepting a “Platinum Service.” Clients must request this service specifically before the Client begins interviewing or chooses to employ a Candidate put forward by the Agency. If the Client wishes to become a Platinum Client the Client agrees to conduct their nanny search solely through the Agency for a period of three calendar weeks.
II. If the Client finds a nanny through an avenue or means aside from the Agency within the three week period from the start of their Platinum membership the Client agrees to pay the Agency an administration fee of £105 plus VAT.
III. By becoming a Platinum Client the Agency agrees to charge a fee of 10% of the Clients nanny’s net annual salary.
IV. If a Candidate placed by the Agency remains in the Clients employ for more than eight calendar weeks but fewer than six calendar months the Agency will replace the first nanny placed with the Client once for no additional charge or fee. There will be no refund offered in this instance.
The same provisions for termination of employment stipulated in section “C” of these terms and conditions apply for Candidates whose employment is terminated in fewer than eight calendar weeks. This does not apply after the first nanny has been replaced.
V. If a Candidates employment with the Client is terminated after six calendar months the Agency will replace the nanny for a 50% reduction on the normal agency fee provided the Client conducts their nanny search exclusively through the Agency.
VI . The Agency, where possible, will also provide the Client with temporary nannies and babysitters free of charge for the first six months of the permanent placement through the Agency.
N.B. Little Ones will strive to provide a Platinum Client with a temporary nanny or babysitter but at very short notice this may prove beyond our means. For such instances the Agency accepts no responsibility or liability.
E Liability
The Agency shall not be liable under any circumstances for any loss, damage, expense, or compensation suffered or incurred by the Client either directly or indirectly arising from or in any way connected with the Agency introducing a Candidate or the Client employing a Candidate.
F Introduction of Candidates
The Agency endeavours to ensure but does not guarantee the suitability of any candidate introduced to the Client. The final decision to employ a candidate is the sole responsibility of the Client. The Client shall therefore satisfy themselves as to the suitability of the Candidate and the Client shall take up any references provided by the Candidate to it of the Agency before employing a Candidate. The Agency does not accept any liability for any inconvenience, damage or loss arising whether caused directly or indirectly from any act or omission of a Candidate introduced to the Client by the Agency.
The Agency offers no warranty for a Candidates character, honesty, reliability, suitability or capacity.
The Agency is not responsible for the Client and Candidate‘s contract of employment. (This is to be arranged)These are to be arranged between the Client and Candidate. The Agency offers a contract of employment only as a guide for the Client. Under The Conduct of Employment Agencies and Employment Business Regulations 2003 effective April 6th 2004: All agencies will be required to hold a copy of the employment contract between employee and employer.
The Agency will not be liable for death or personal injury resulting from its negligence.
G Tax & National Insurance
It is the Client who is responsible for their employees Tax and National Insurance deductions.
H Interviewing Candidates
For the purpose of interview, the Client is responsible for a Candidate‘s travelling expenses within reason. The Client shall settle this directly with the Candidate.
